Many providers say they want to grow their practice — but few actually have a plan in place to make that happen.
Or maybe you don’t want more patients, but rather better patients — the kind who:
- Keep their appointments
- Don’t question your fees
- Actively promote you and your practice
Before you can grow, you have to know where you are now.
I often ask providers, “How many patients do you see each month?” Surprisingly, very few can give me a clear answer. The truth is: you get what you focus on. If you’re not paying attention, it shows up in your results.
Here are three key areas to start tracking and improving:
- No-Show Rates – Track them weekly and monthly, and identify which patients are most consistent.
- Administrative Tasks – Are claims submitted daily? Are notes completed within 24 hours?
- Your Fees – When was the last time you reviewed them? If you’re charging the same rates as five years ago, you’re losing money. And if your cash rate is “one-size-fits-all,” you might be working for free in some cases.
So what should you do?
- Get a benchmark. Document where you are today and set measurable goals for the future. Write them down and schedule regular reviews.
- Create actionable steps. Break each goal into smaller tasks with deadlines. Build them into your daily routines — for example, “No lights off until notes are finished and claims are submitted.”
- Track your progress. Set a recurring “check-in” date with yourself to review your progress.
- Communicate with your team. Whether it’s your front office, associate, billing company, or bookkeeper — they all need regular check-ins, clear goals, and accountability.
- Engage your patients. Help them set their own healthcare goals and celebrate their wins along the way.
Growth doesn’t happen by accident — it’s planned, tracked, and celebrated. Start today by choosing one area to focus on and build from there.